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General Questions

What is WordPress?

WordPress is a free & open source blogging tool and a content management system (CMS) based on PHP and MySQL. It enables you to build websites and powerful online apps, requiring almost no technical skills or knowledge to do this. Many aspects, including its ease of use and extensibility, have made WordPress the most popular website software available.

What is a WordPress theme?

A WordPress theme is a skin for a website built with the WordPress platform. In other words, you can easily change your WordPress website appearance by installing a new template in a few easy steps. With all its simplicity, a WordPress theme is provided with all the necessary source files and you are free to edit or extend it the way you need.

What is a WordPress Framework?

The term WordPress theme framework often refers to a code library that is used to facilitate development of a theme. Previously, there were some crucial problems with the way how themes were developed and maintained. There was no good way to upgrade WordPress themes without losing all of the custom styling options. The core team and community decided to fix this issues by introducing the concept of Parent Theme and Child Theme.

WordPress theme frameworks are intended to be used as a parent theme template where all functionality resides. Developers can then create a child theme to add a custom styling while leaving the functionality aspects of it to the framework. This allows for a centralized location where all the functions are hosted. If the core development team decides to deprecate a WordPress function, or there is a bug found in a specific theme framework, then it is extremely easy to push out an update without modifying anything the child theme has. This method allows you to keep the “framework” of your site strong without modifying how it looks.

What is child theme?

Child theme is a WordPress theme that takes functions, options, scripts, loops, default styling etc. from the framework. This means that your theme will always receive updates and will alway be up-to-date.

How do I install my theme?

Through a friendly drag-n-drop interface, a user can easily install a theme and its sample content.

Can I customize the template myself? Do you provide installation/customization services?

Yes, you can customize the template to any extent needed. As you will get all sources files after purchasing, you will be able to modify everything according to your preferences.

Our team offers assistance for the template installation and basic customization, including editing text, images, and sample content. We do not offer assistance for the advanced customization like implementing some third party components or programming solutions.

If you are not sure whether you can customize the template yourself, we recommend to hire a design studio to customize the template for you, or you can contact our partners customization studio www.templatetuning.com.

Can I use framework with any third-party themes?

Our themes are developed to be used with Cherry Framework only. We don’t guarantee their correct work with other frameworks.

Can I download one particular theme several times? Will this affect the number of allowed downloads?

You can download each theme as many tiles as you need. Downloading each theme multiple times will not affect total number of allowed downloads.

Why did you choose to base your themes on Cherry Framework? Why not some other framework?

We chose Cherry Framework to build our themes on as, in our opinion, this framework is most advanced and dynamically developing. Also it is compatible with most popular WordPress plugins. These facts affected our choice.

What if I lost my account password?

You can recover your password using the “Forgot password?” form

Can I use Crocoblock themes with my existing website?

If your website is built on Cherry Framework you can use crocoblock themes.

Support Free themes

We do not provide support for our free themes

Plugins and eCommerce Extensions

Will the template work with third party plugins?

The templates we offer are developed and tested to be fully compatible with all default modules and plugins. However, we can’t guarantee the correct work of our templates with any third party plugins or components.

Are all theme plugins included in the theme package? Will the theme appear as at the preview when I install it?

Yes all theme plugins are provided with the theme. If you follow theme instructions and install theme correctly it will appear as at the preview.

I need to download only ecommrce themes. Is signing up for the most expensive plan the only option to get ecommerce themes?

Yes. Ecommerce themes are offered only with Premium pricing plan.

Licensing Questions

No, we neither require any reference links to our site, nor any credits on our design of your template. After purchasing the template, you are allowed to make any changes you need and add any information you wish about the website’s manufacturers.

Can I use my theme on multiple sites?

Yes.

Is it possible to use your templates to develop websites for my customers?

Yes, we’d love to see you using our templates for your clients’ projects!

How can I use images distributed with the themes?

You can use theme images for your or your customer’s websites. You are not allowed to sell them separately.

Can I still use downloaded themes when my account is expired?

Yes. With expired account you can proceed using downloaded themes. However in three month you will not have access to support services.

Will support services be available if my account expired?

You will be able to get support services within three months after account expiration.

Can I sell my account or pass it to the third party?

No you are not allowed to do that.

Billing questions

How long does it take to get the access after the purchase?

It depends on the payment method you choose. If you order the template with instant payment via PayPal than it will take up to 10-15 minutes to get the access.

Can I pay with credit card?

You may choose PayPal to pay with your card. Please mind that it is not necessary to create a PayPal account in order to pay with your card.

Can I order a single theme without a subscription?

You can download themes only if you have signed up for membership. You can not order single themes.

What will happen if there are no funds left in my account?

With no funds left in your account your access to new themes will be temporarily blocked. However you’ll still have access to support services.

Are there any discount programs available?

We are working on implementing discount programs. Unfortunately there are no available ones at the moment.

Are there any Affiliate program available?

We are working on implementing Affiliate programs. Unfortunately there are no available ones at the moment.

Should I pay some additional taxes or fees?

No. There are no additional taxes or fees involved.

I didn’t receive activation email after registration. What should I do?

Please contact our team using the contact us page. We’ll assist you as fast as possible.